General Manager - Health and Wellbeing Services

Job title:

General Manager – Wellbeing ServicesLocation:

South West LondonOpportunity:

Full Time, PermanentJob level/Family:

HandWClosing date:

30 September 2025The General Manager will be the main site contact lead who includes overseeing facility operations, ensuring high standards of customer service, leading a multidisciplinary team and implementing innovation through a research-based Wellbeing Programme and providing growth to the on-site Active Space and Wellbeing programme.Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the General Manager supports our mission by working closely with the Operations and Account Manager as part of a highly energised team, who will be responsible for the day to day operations of the contract, maintaining HandS standards, managing the onsite team, delivering a collaborative wellbeing programme and assisting with the innovation of new services whilst maintaining consistent customer service levels. They will need to be confident, outgoing and capable of promoting the services to employees and relevant stakeholders.The offering includes Active Spaces, salons, wellbeing communities, a Sports Park and Bike Shop amongst other onsite services and is a Monday to Friday onsite role.This is an excellent opportunity to join a vibrant team and work in a fun, friendly environment.We are proud to be a committed member of

inclusive employers

and we welcome applications from people of all backgrounds and experience levels.We are a

Disability Confident Committed

employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.We don’t expect you to have experience in everything on this advert, if something interests you,

we would really like you to apply !About the role

Facility Management: Oversee the maintenance and operation of onsite wellbeing facilities across the estate, which includes face to face and remote management through the relevant teams and stakeholders. Coordinate scheduling and services to ensure maximum utilisation of all facilities.Team Leadership: Recruit, train, and manage a multidisciplinary team across all facilities.Customer Service: Develop strong relationships with participants and stakeholders through effective communication and collaboration.Financial Management: Monitor expenditures and ensure financial sustainabilityHealth and Safety: Develop and implement safety protocols and emergency procedures.Community Engagement: Organize employee events and collaborative initiatives with relevant stakeholders across the business.Some national travel across sites will be expected.About you:Education and QualificationsBachelor’s degree in Sports Management, Physical Education, Health and Wellness, or a related field.Relevant professional certifications (e.g., fitness instructor, personal trainer)NEBOSH, IOSH, CMIOSH or any health and safety related qualificationExperienceMinimum of 2+ years of experience in Health Club management or Corporate WellbeingSkillsLeadership and Management: Strong ability to lead and manage teams, self-motivated and proactive with excellent organizational and decision-making skills.Communication: Effective written and verbal communication skills, with the ability to engage and motivate a diverse audience and the ability to build strong relationships with key stakeholders across the businessProgram Development: Creative and innovative approach to developing fitness and wellbeing programs.Customer Service: Commitment to providing exceptional customer service and building positive relationships.Financial Acumen: Ability to manage budgets, financial planning, and reporting.Health and Safety Knowledge: Understanding of health and safety regulations and best practicesThe Westfield WayWe are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious

Investors in People Gold accreditation!Our co-created Values reflect the

‘way we do things around here’ . The General Manager will be expected to demonstrate these values in all aspects of their role.We careWe’re in it togetherWe are explorersWe own itLife at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues makes happy customers; it’s a win-win!Stay fit and well by accessing your personal

Health Cash Plan and Private Medical Insurance

policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.Take advantage of our all-inclusive internal

wellbeing

experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out

annual surveys

to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual

recognition events .Make the most of our

Rewards Hub , where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer

incremental annual leave and service awards

to our colleagues after 5 years’ service.Are you interested?Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the

Skills and Values

we are looking for within this role.If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.We’re so excited to meet you!Support with your applicationWe value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we''re dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email ..... full job details .....