General Manager - GWR London - Venue

Overview

What’s the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo and Dubai. Today, we deliver world-class content through books, TV shows, social media and live events. Our purpose is to make the world a more interesting, fun and positive place.Job SummaryThe General Manager (GM) will lead the strategic and operational activities of Guinness World Records London, ensuring excellence in all aspects of the visitor experience at the venue. This new venture is part FEC, part competitive socialising, and we are looking for someone who can lead the operational opening of this new concept with our world-famous brand and potentially grow into a role overseeing the opening of new venues across the world. The right person will first and foremost be a great manager of people with strong health and safety standards, sales performance record and an advocate for product consistency.Responsibilities

Oversee all aspects of day-to-day operations including venue management, sales and marketing, GWR stage productions, guest services, financial performance and health and safety.Lead all staff and mentor cross-functional teams including operations, technical, sales and marketing, front-of-house, and FandB team.Ensure constant and consistent communication with central GWR office and disciplines (Entertainment, Marketing, Finance, Legal, Records and Operations).Ensure seamless coordination of event activities with high standards of execution and visitor satisfaction.Strategic Planning and Financial Oversight

Prepare, manage, and monitor budgets, forecasts, and cost-control to ensure profitability and sustainability.Business Development and Stakeholder Management

Serve as a key liaison with stakeholders both internal and external.Maintain compliance with regulatory requirements and company policies.Visitor Experience and Quality Assurance

Drive operational innovation and service excellence.Oversee quality assurance processes to ensure safety, consistency, and customer satisfaction.Monitor and respond to visitor feedback to continuously improve the visitor experience.KPI’s

Customer review sites and internal surveysStaff satisfaction and retentionHealth and Safety RecordQualifications and Experience

Minimum 7 years of management experience in attractions, live entertainment, sports, or hospitality.Other Knowledge, Skills and Abilities

Strategic Thinking – Ability to set long-term goals and align daily operations with the venue’s vision.Leadership – Lead, motivate, and manage a diverse team.Decision-Making – Make informed decisions quickly, especially during high-pressure situations.Budget Management – Create and manage budgets and control costs.Revenue Optimization – Implement strategies to increase ticket sales, retail, food and beverage, events, and other revenue streams.Scheduling and Staffing – Oversee workforce planning.Vendor and Contract Management – Handle external relationships (cleaning, security, food suppliers, etc.).Seniority

DirectorEmployment type

Full-timeJob function

Management and ManufacturingIndustries: Entertainment ..... full job details .....