General Manager / Front of House Manager

General Manager / Front of House ManagerCommercial Property / Flexible Office SpaceLocation: BristolSalary: Competitive, to be confirmed, plus excellent benefitsJob Type: Full-time, permanentThe OpportunityWe are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors.You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially.Key ResponsibilitiesAs General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include:Operational Management and Client RetentionBuild strong relationships with existing clients to support retention, satisfaction and renewals.Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections.Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon.Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services.Host events on behalf of the company or ..... full job details .....