General Manager

OverviewJoin to apply for the

General Manager

role at

ESS – Defence, Energy and Government Services .

Contracted to 40 hours per week. Monday to Friday (weekends when required). Driver''s Licence required.

What You''ll Be DoingWe’re currently recruiting a dedicated General Manager to help ensure the smooth running of the operations in Defence on a full-time basis. As a General Manager, you will lead and develop winning teams of departmental managers and frontline teams to provide exceptional service to our clients and customers and deliver great results for ESS. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to improve service standards and levels of customer experience.

Your Key Responsibilities Will Include

Manage client and contractual relationships effectively in a highly commercial manner ensuring compliance with company policies and prioritising safety

Drive foodservice and support solutions that exceed customer requirements with a focus on continuous improvement and operational excellence

Ensure the site implements all relevant HSE procedures, including HACCP, Risk Assessments, accident and incident reporting and HSE training

Provide HSE information, instruction, training and supervision to all employees for safe and effective work

Build enduring site-level relationships with DIO and single service clients

Review unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectations

Deliver budgeted profit by leading departmental managers toward financial targets

Ensure budgets are understood and managed, with continual analysis to deliver efficiencies

Understand the delivery model for each activity stream and seek improvements to enhance customer satisfaction

Commit to service excellence, embed the ESS Way, and develop an effective training and development programme

Who You AreOur ideal Manager will have:

Experience in contract catering

Experience leading and managing teams to deliver results

A track record of growing sales and retaining business

Excellent written and oral communication skills

Strong leadership with the ability to motivate and engage teams

Ability to liaise with colleagues, customers and clients at all levels

Quality and process-driven with a focus on delivering results

Compliant with Company policies and procedures in line with client agreements

IT literate (MS Office, Email)

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP and wider healthcare benefits

Exclusive travel discounts with major providers

Discounts on groceries with major supermarkets

Up to 44% off cinema tickets

Cash rewards for purchases with partner brands

Wellness, mindfulness and exercise classes

Discounts available to friends and family

About UsPart of Compass Group UKandI, ESS is the Defence, Government, and Energy services sector of Compass Group UK and Ireland. We support 250+ UK military establishments, high-profile police, secure environments and government sites, along with a range of onshore and offshore facilities. We value delivering excellent customer service at all levels.

Job Reference: com/0408/95443001/52586431/SU #Defence

Compass Group UKandI is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team ..... full job details .....