General Manager

General Manager – Build to Rent

A leading Build to Rent operator is looking for an exceptional General Manager to lead a flagship development in Walthamstow. This is a full-time role, Monday to Friday, perfect for a facilities expert and world-class communicator who can deliver operational excellence, create an outstanding resident experience, and drive strong financial results.

• Facilities Leadership: Be the go-to expert in building operations, compliance, and safety. Oversee planned and reactive maintenance, building inspections, and ensure the highest standards of fire, water, and health & safety compliance.

• Operations & Compliance: Run the building seamlessly day to day, ensuring it is always safe, compliant, and presented to the highest standards.

• Communication & Stakeholder Management: Build strong relationships at every level. With residents, your team, contractors, and senior stakeholders, communicating clearly and effectively in all situations.

• Resident Experience: Create a welcoming, vibrant community where residents feel valued. Organise events and deliver service that goes above and beyond.

• Commercial Performance: Develop strategies to maximise occupancy, rental income, and overall profitability while keeping costs under control.

• Team Leadership: Inspire, support, and develop a high-performing team, setting the standard for excellence in service and performance.

• A proven facilities management professional with a track record of running complex buildings to the highest standards.

• A confident, adaptable, and persuasive communicator at all levels, from residents to investors.

• 10+ years in hospitality, property, or Build to Rent, with at least 2 years in a leadership role.

• Strong experience in revenue management and customer service delivery.

• Mobilisation experience would be a significant advantage.

• Self-motivated, organised, and exceptional under pressure.

• Degree in Hospitality, Property, or related field desirable.

• Private healthcare (with option to extend to family)

• Life assurance (4x annual salary after 12 months)

• 23 days holiday plus bank holidays

• Enhanced family-friendly policies

• Critical illness cover (after 12 months)

• Season ticket loans

• Eye test allowance

• Access to Benefit Hub: discounts, wellness support, and lifestyle perks