General Manager

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo covering clubs in the Glasgow area. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £45,000 depending on experience.Join Our Team of Remarkable PeopleAt Buzz Bingo, together we''re on a mission to be the Nation''s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we''ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.The Role You''ll PlayAs General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.Hit the Jackpot with Our BenefitsIn return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We''ll help you build your skills and career as you work with us in a business that never stands still. That means you''ll have access to:Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSBuzz Brights ApprenticeshipsBuzz Brilliance Awards – Employee Recognition SchemeBuzz Learning, our digital learning platform with access to 100s of online coursesIn-house training – IOSH, First Aid, Fire Safety, Gamcare and moreAccess to Trained Mental Health Advocates for advice on your mental wellbeing5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week''s holiday (if eligible)Staff discount 50% off bingo tickets, food and soft drinksRefer a Friend SchemeYour Responsibilities as Part of Our TeamHold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performanceImplement centrally generated brand strategy flawlessly at a local levelEnsure adequate levels of staff are deployed in each area to maximise customer service throughout the dayFormulate the Club''s local strategic planEffectively communicate the Club and company strategy to the teamProvide clarity of performance expectations through regular feedback and performance reviews for the teamRecruit and retain a team that deliver outstanding customer service and retail standards across all areas of the ClubDrive a culture of exceptional customer service and lead the team to ensure that the Customer''s needs are exceeded in every sessionEnsure that the team critically evaluate the feedback received from all Customers and respond to thisHave a highly visible presence in all areas of the Club at peak trading timesEnsure compliance with all Licensing and Health and Safety requirements plus faithfully implementing all company operating standardsEnsure the Club is operating in strict accordance with the Company''s Operating Manuals, standards and proceduresEnsure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and liveThe Winning Combination We''re Looking ForYou have a track record of delivering high levels of customer service and profit delivery within the leisure, hospitality, or retail industryYou bring business awareness to decision making and understand the commercial drivers of the businessAble to cover other clubs in the region at short noticeA relentless focus upon customer service standards with strong attention to detailA flexible approach to managing, motivating and influencingEffectively involves the team in maintaining standards and solving problemsSelf-aware and welcomes constructive feedbackYou are prepared to make tough people decisionsCommitted to your own and other''s developmentYou are able to manage and drive new initiatives through othersKeep the focus on customer service even when under pressure and show resilienceYou consistently invite and respond to customer feedbackA commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing LawsApplicants must be ..... full job details .....