General Manager

We are seeking an experienced General Manager to lead a high-volume responsive repairs contract across the Midlands. This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment.This is a senior leadership role with full responsibility for operational performance, service delivery and customer outcomes across a large housing portfolio.The RoleLead delivery of a fast-paced reactive repairs serviceManage a multi-layer team of managers, supervisors and operativesDrive performance across KPIs, WIP, first-time fix and productivityOversee customer experience and complaints resolutionEnsure compliance with health and safety and regulatory standardsBuild strong relationships with clients and stakeholdersMonitor performance, costs and overall contract efficiencyAbout YouProven experience in social housing maintenanceStrong background in responsive repairs (essential)Experience leading large operational teamsCommercially aware with experience managing budgets and performanceConfident managing client relationships and high-pressure environments ..... full job details .....