General Manager

GENERAL MANAGER – THE MARKET TAP

The Market Tap in Pocklington is looking for a General Manager to lead our fantastic team in running a vibrant and welcoming taproom!

Job Purpose

Ensure that the venue is operating effectively and efficiently, with all employees doing their required duties

Key responsibilities and accountabilities

• Oversee resourcing
• Work on planning and implementing strategies to attract customers
• Monitor the rotas to ensure adequate resource is allocated, and where over resourced highlight with Operations Manager
• Overseeing the running of the shifts making sure the best quality of service is available to the customer
• Track the progress of weekly, monthly, quarterly and annual objectives
• Ensure stock that is delivered is utilised following the guidance of the Operations Manager
• Discuss evaluation of employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best, coach and support the team
• Monitor retail operating costs, budgets and resources
• Support implementation of training programs and techniques to help develop the team
• Communicate with various areas of the business
• Analyse consumer behaviour and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to discuss with the Director of Bar operations and the Operation Manager.
• Create reports & analyse and interpret retail data like revenues, expenses and competition
• Work closely with Kitchen Supervisor the in-house food vendor
• Conduct regular audits and deep cleans to ensure the bar is clean and well set up, functional and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as our venue representative and set an example for our staff
• Oversee the overall functioning of the venue and highlight where needs flexing/adjusting
• Monitor posts on social media about the venue to generate business and a following
• Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy), taking overall responsibility for the premises
• Ensure cellar is maintained with a high standard of hygiene
• Proactive stance on health and safety in the workplace, ensuring all is in line with health and safety standards
• Ensure the monitoring and managing of losses and employee performance to drive profitability
• Highlight any issues with equipment or beer to Operations Manager
• Ensure all events in the venues are co-ordinated and everybody is aware
• Ensure waste remains at a minimum on all stock and any issues highlight with Operations Manager
• Ensure any maintenance issues are reported immediately

Requirements and skills

* Proven experience in management in hospitality or similar position

* Experience with recruiting and performance evaluation processes

* Customer service experience

* Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics

* Leadership and organisational abilities

* Communication skills

* Problem-solving attitude

* Flexibility to work in shifts

Contract: 40 hours/week

Pay: £28,500.00-£30,000.00 per year

Benefits:

* Company pension

* Discounted or free food

* Employee assistance programme

* Employee discount

* On-site parking

Ability to commute/relocate:

* Pocklington YO42 2AS: reliably commute or plan to relocate before starting work (required)

Experience:

* Hospitality management: 2 years (required)

Licence/Certification:

* Personal Licence (preferred)