General Manager

Experienced holiday park General Manger
Box Leisure "The cutting edge of leisure careers" Full Job Description - General Manager
 
Location: Brixham Devon.
Permanent | Full time 
Salary: £45,000, and park home accommodation.
Hours: 48 hours a week.

• We are looking for an experienced holiday park Assistant GM ready for the next step or an experienced GM.

• The primary object of the General Manager is to be the operational leader for the site. Key responsibilities include setting goals, maximising profit, and ensuring high guest satisfaction.
• This role requires overseeing a complex leisure business, focusing on developing new revenue streams and using resources efficiently.
• Take full responsibility for the complete management and administration of all areas in the Complex, particularly Food & Beverage (F&B), Swimming Pool and Retail offering. This includes ensuring these facilities operate efficiently to attract guests, strictly follow all legal requirements, and overseeing staff, finances, and infrastructure, all with a focus on guest service.
• This position requires the job holder to live on Site. Accommodation will be provided.

1. To manage the overall operation of the site, ensuring a safe, effective and efficient
site and operation, by participating fully in all necessary tasks on site, including
grounds work, cleaning and office duties.
2. To manage the site''s financial budget and be responsible for growing site revenue by
detailing proposals around increasing member occupancy and site profitability, whilst
implementing efficiencies and achieving cost savings.
3. To take ownership for financial decision making by adhering to annual budgets and
managing expenditure in order to achieve your profit targets.
4. To be responsible for adherence to site health, safety and compliance regulations,
ensuring that all company policies and procedures are implemented and understood
by all site staff.
5. To maintain the site and its assets and equipment to ensure compliance with legal
obligations, including regular inspections and certifications, and the Club''s policies
and procedures.
6. To develop, lead and coach Site Managers, Assistant Site Managers, Facilities Staff
and Ad Hoc Staff using structured 1-to-1 meetings, appraisals and team meetings to
share best practice, ensuring leadership behaviours are instilled and capability and
resilience is built within teams.
7. To recruit and manage staff in line with the Club''s policies and procedures.
8. To provide high levels of customer service in accordance with the Club''s standards
and procedures to meet members'' expectations and enhance member and
non-member experience, using available data resources to develop plans and
measure success.
9. To manage all aspects of the site, regularly reporting back to the Regional Manager
regarding any on site issues and opportunities, compiling reports and
recommendations on where improvements and solutions can be made.
10. To develop and maintain good working relationships with local businesses and the
community, in order to increase publicity for the site and increase revenue, in
particular for alternative accommodation, bars, restaurants and shops on site.
11. To maintain effective working relationships with colleagues to promote a positive
working environment, both at Head Office and throughout the Sites Network.
12. To undertake all training required for the role, including refresher, pre-season, First
Aid, people management, health and safety training, and any other training identified
as required for professional growth and site needs.
13. To ensure continued compliance with the Club''s policies and procedures.
14. To maintain accurate computerised and written records for all essential site
operations, finance, and personnel matters.
15. To undertake any other tasks required for the role as requested by the Regional
Manager.

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