General Maintenance Operative

Role Purpose

To provide a safe, responsive, and efficient maintenance service across the site, carrying out planned and reactive tasks to maintain buildings, services, and associated equipment. The role supports statutory compliance, contractual performance standards, and a safe environment for building users.

Maintenance & Repairs

• Carry out planned preventive maintenance (PPM) and reactive repairs across a range of building systems and fabric.
• Undertake basic mechanical, electrical, and general building maintenance tasks, including:
  • Plumbing repairs (taps, toilets, leaks)
  • Basic HVAC checks (filters, simple fault reporting)
  • Fabric repairs (doors, locks, ceilings, flooring)
  • Minor electrical works (lamp replacements, visual checks)
• Identify faults and take appropriate action to resolve or escalate.
• Support specialist engineers and subcontractors as required.

Compliance & Safety

• Follow all health and safety procedures, including risk assessments and safe systems of work.
• Carry out basic compliance tasks within competency, such as:
  • Water hygiene checks (flushing, temperatures)
  • Visual inspections of safety systems
• Ensure all work is completed in line with site policies and statutory requirements.
• Use PPE appropriately and maintain a safe working environment.

Documentation & Systems

• Accurately record all work activity using CAFM or site systems.
• Complete work orders, update job status, and record materials used.
• Assist in maintaining site records and compliance documentation.

Facilities & Site Support

• Assist in maintaining clean, safe, and functional plant areas and workspaces.
• Support site setup activities, minor moves, and general operational tasks.
• Respond to service requests in a timely and professional manner.

Customer & Team Working

• Communicate effectively with colleagues, customers, and site users.
• Provide updates on work progress and escalate issues where required.
• Work collaboratively with other team members and contractors.

Qualifications & Experience

Essential

• Basic experience in building maintenance or facilities management.
• General knowledge of multiple trades (e.g. plumbing, minor electrical, carpentry).
• Understanding of safe working practices.

Working Conditions

• Physical role involving lifting, standing, and working at height (within training)
• Work in plant rooms, roof spaces, and general site environments
• Use of PPE as required
• Participation in occasional out-of-hours or call-out cover (if required)