GDS Support Specialist

Are you experienced within the Travel Industry and knowledgeable of all things flight / GDS? Do you have a strong understanding of Travelport, amongst other CRS systems? We have the role for you!We are working with a well-established Corporate / Leisure Travel association, who are looking for a GDS whizz, to join the team within a Support Specialist position in London.This position provides all levels of GDS and technical product support to the companies advisors and internal departments, requiring assistance to resolve issues that could affect multiple points of the support structure.The role:Support queries raised to the GDS Help Desk (Service desk)Assist with GDS related questions (Formats, workflow, processes and configurations)Manage all new advisors onboarding and offboarding (Agency implementations)Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)Support Implementation of new client OBTs/BTA cardsCreate bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.Support new product developments and rollouts that encroach on the GDS.GDS Software installation and supportSupport GDS Hotel rate code loading and ongoing maintenanceSet up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)Identify and share changes and ..... full job details .....