Gates and Barriers Technical Support Engineer

Senior Technical Support Engineer - BasingstokeI''m currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector.This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products.The role would suit someone with a strong technical background who enjoys fault finding, problem solving and helping other engineers get to the bottom of technical issues.The Role Provide telephone and email based technical support to customers and engineers Assist with fault diagnosis, installation and programming queries Advise customers on product selection and suitable equipment Identify spare parts and provide technical guidance Support the first line technical support team and provide day to day guidance where required Assist the sales team with technical specifications and customer requirements Deliver technical product training to internal teams and external customers Develop training materials including presentations, videos and webinars Occasionally attend customer visits and provide technical support to key accounts Support the introduction and appraisal of new productsAbout You Previous experience within a technical, electrical, mechanical or electro mechanical environment Strong fault finding and problem solving skills Comfortable providing technical advice over the phone and by email Good communication skills with ..... full job details .....