Gateline Assistant

Gateline Assistant - Cheltenham StationLocation: Cheltenham StationPay Rate: £13.45 per hourPay Increase: £15.26 per hour after 12 submitted timesheetsTypical Shifts: 06:15 - 13:15Contract Type: 0-Hour ContractWe are currently recruiting for Gateline Assistants to join our team at Cheltenham Station.This is a customer-focused role where you will be supporting passengers, assisting with ticket checks, and helping to ensure the safe and efficient operation of the station.Key ResponsibilitiesAssisting passengers entering and exiting the stationProviding excellent customer service and travel informationChecking and validating tickets where requiredManaging passenger flow during busy periodsMaintaining a safe and welcoming station environmentReporting incidents and issues in line with proceduresWhat We''re Looking ForStrong communication and customer service skillsA friendly, approachable, and professional mannerReliability and punctualityAbility to work independently and as part of a teamPrevious customer service experience is advantageous but not essentialAbout the ContractThis role is offered on a 0-hour contract basis, meaning we cannot guarantee fixed shifts every week. However, we typically have frequent shift availability, making it a great opportunity for someone looking for flexible work.There are also opportunities to increase your hours by:Picking up shifts at neighbouring stationsSupporting on special projects and rail-related assignments when availableThis position ..... full job details .....