Gas Technical Support Manager (Contractor Network) -...

Working for CET is many things - exciting, challenging and rewarding. You''ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.If you want to work in a lively, fun environment and you''ve got the skills we''re after, you know what to do, apply now!Applications are invited from the UK Mainland only-Location: Hybrid - WalsallWorking Hours: 40 hours per week, Monday to FridaySalary - c.£40K and car allowance, with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.Holiday Entitlement: 25 days plus Public/Bank holidaysReporting to - Head of NetworkMain Purpose of RoleA key new role for CET where we are looking to appoint a Technical Support Manager who will provide critical support and guidance to our frontline telephony-based teams and our wider Network Team. This role will form part of our Senior Leadership Team within our Network and will require you to develop positive working relationships across our business at all levels of the organisation.The role will be focused on providing technical support, guidance and decision making on more complex Home Emergency claims across the key perils / trades of Gas, Plumbing and Electrical. You will be working closely with our Contractor Network to support and guide them on policy coverage, auditing, HandS, BER''s, training, and escalated cases.You will be fully empowered to use your skills and knowledge to support the ..... full job details .....