GAIN Customer Science - Senior BI Analyst

About

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs.This is where rebel thinking, smart technology, and data-driven creativity shape the future.Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.The Role

The Senior BI Analyst will sit within the BI arm of our Analytics team within GAIN Customer Science. This role is responsible for designing, building, and maintaining a robust reporting suite that empowers data-driven decision-making. This includes developing standardised reports that answer key business questions and can be rolled out across our full client base. You’ll work both with Analytics team members as well as the Client Strategy team to ensure reporting is fit for both internal use and external clients.Proven experience as a BI Analyst, or in a similar data-focused role, building end-to-end dashboardsExperience with both back-end data architecture and front-end data visualisationAdvanced Power BI skills and experience within SQL and PythonStrong understanding of data governance and reporting best practicesStrong communication skills, able to work cross-functionally and build partnerships within the businessOrganised and proactive, with a focus on process improvementExperience with cloud data platforms (Databricks, BigQuery etc) and other BI tools (Looker, Tableau etc) advantageousResponsibilities

Design, build and maintain dashboards using client customer and transactional data to provide easy-to-access insights for both internal and external stakeholdersCollaborate with internal stakeholders to understand business questions and requirements to inform the data model and dashboard design and deliveryCreate and maintain data models and ETL processes to support scalable, reliable reportingEnsure standardisation of metrics and definitions for clarity across reportingPerform quality assurance and peer review on all BI outputs; enforce standards for code, visualisations, and documentationMentor and support junior team members in BI best practices and technical excellenceLead and contribute to projects aimed at improving existing reporting products and BI team processesDrive continuous improvement, identifying opportunities for enhancement across the existing reporting suiteMaintain clear and up-to-date documentation for all reporting assets, data sources, and processes, alongside effective version controlOutcomes

Dashboards and reports developed for GAIN Insights reporting suite are delivered on time and to business requirementsAll dashboards meet user satisfaction KPIs across usage and engagementBI outputs are efficient, documented, and regularly improvedStrong partnerships are built within the BI team and with internal business stakeholdersWhat does success look like

All reports within our standard reporting suite are accurate, consistent, and automatedDocumentation and change management protocols are maintained for all reporting solutionsTimely delivery of new and improved BI products with tangible value for both internal and external usersPositive feedback from internal teams on data access, usability, and supportHow you’ll work

Constant curiosity : You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolvePushing boundaries : You’ll make the most efficient use of technology, suggesting process improvementsThe power of our imagination : You\''re a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results.Making it happen : You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.Putting people first : You’ll build effective relationships with people, internally and externally, understanding both business and client needs.Our benefits for UK employees include:Private Medical InsuranceBUPA Life AssuranceIncome protectionEmployee Assistance ProgrammeCycle to Work salary sacrifice schemeTech and Wearables salary sacrifice schemeOctopus EV SchemeDiscounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writingGAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and ..... full job details .....