Furnished Operations Officer / Customer Service Administrator

Furnished Operations OfficerHourly Rate: £15.56 PAYELocation: Sheffield, S4 postcodeJob Type: Full-time, Office-basedWe are seeking a dedicated Furnished Operations Officer to join a leading public sector organisation in Sheffield. This role is pivotal in managing council assets, ensuring effective tenancy and contract management, and delivering exceptional customer service. The successful candidate will handle property management, service delivery improvements, and business process management.Day-to-day of the role:Engage with contractors on supplies framework agreements and enforce council policies regarding assets and property.Solve problems and make informed decisions using gathered information.Manage council assets in furnished properties and report any safeguarding concerns.Conduct pre-quit inspections, annual tenancy visits, welfare and HandS checks, including P.A.T testing.Manage the furnished tenancy and vacant property process, including viewings, sign-ups, and tenancy visits.Provide excellent customer service, adapting communication methods to meet the needs of tenants and vulnerable community members.Monitor and evaluate service delivery processes, identify improvement areas, and manage change effectively.Contribute to the development of information systems and manage financial aspects related to furnished goods and services.Required Skills and Qualifications:Analytical ability with strong numeracy and literacy skills.Experience in property management and the ..... full job details .....