Fundraising Systems Executive

Location: Any UK Trust Office Interviews: 3rd of November on Microsoft Teams As a Fundraising Systems Executive, you will play a key role in supporting and improving our fundraising systems, with a particular focus on Microsoft Dynamics 365 CRM. Working within our Application Support team, you will help ensure our systems remain reliable, efficient and user-friendly, enabling fundraising teams to make the most of the technology available to them. You will be part of a collaborative Technology team, working alongside developers, testers, product specialists and business stakeholders to investigate issues, support users, and contribute to the continuous improvement of our fundraising systems and processes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys diagnosing issues, managing competing priorities and delivering excellent support to end users. You''ll act as a first point of contact for application-related queries, investigate system and integration issues, and help identify opportunities to improve how we work. We''re looking for someone with experience of Dynamics 365 CRM, alongside experience working in an application support, service desk or systems support environment. Experience investigating data and integration issues, producing operational reporting, and communicating technical concepts to non-technical stakeholders will be important. Experience within the not-for-profit sector would be advantageous. If you ..... full job details .....