Fundraising Operations Executive - PT

The Supporter Operations team at Alzheimer s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience. As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required. This role is offered on a part-time basis 17.5 hours per week. Key Responsibilities: Donation processing Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages. Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required. Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled. Ensuring in aid of and gift acceptance policies are adhered to. Supporter administration and compliance Ensure formal guidelines and best practice are adhered to in ..... full job details .....