Functional Business Analyst, MS Dynamics 365 CRM

Overview

Functional Business Analyst, MS Dynamics 365 CRM — Avanade, Manchester, United Kingdom. You’ll be integral to our UK sales team as a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, collaborating with account teams to design and position high-value solutions for finance and/or supply-chain challenges. You’ll translate technical depth into clear business value and outcomes.Responsibilities

Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, focusing on areas such as retail customer leads and service requests.Cross-Team Interaction: Work closely with IT, development, and operations teams to ensure alignment and integration of business requirements.Systems Alignment: Ensure the alignment of specifications from various systems and interfaces for cohesive system functionality.JIRA Triage: Manage and prioritize JIRA tickets, assigning them to appropriate teams based on priority and complexity.Stakeholder Communication: Facilitate clear and ongoing communication between stakeholders to align project objectives.Qualifications and Skills

Bachelor’s degree in business administration, Information Systems, or a related field.Minimum 3 years of experience in a business analyst or related role.Strong analytical, problem-solving, and communication skills.Ability to work independently and within a team environment.Microsoft Dynamics 365 functional knowledge, including areas such as Retail Customer Leads and Service Requests.Experience in requirements gathering and in writing detailed Functional Specification Documents (FSD).Cross-functional collaboration and effective communication across multiple teams.Systems integration experience and ability to align specifications from multiple systems.JIRA triage experience.Nice-to-have: MSD environment knowledge and banking sector experience.About You

Consultative, collaborative, relationship-builderResilient, adaptable, flexibleIntellectually curious and passionate about technologyClient-centric attitudePassion for learning and developmentWhat You’ll Do

Gather and document detailed business requirements for Dynamics 365 CRM projects.Write functional specification documents to guide development teams.Apply Dynamics 365 functional knowledge to relevant domains.Coordinate with IT, development, and operations teams for alignment and integration.Ensure alignment of specifications across systems and interfaces.Manage and prioritize JIRA tickets for appropriate teams.Facilitate clear stakeholder communication to align project objectives.Learn More

Learn about Avanade projects and case studies: What matters to Rathbones is people-first workplace experiences and sustainability; VentilatorChallengeUK manufacturing case study.Benefits and Culture

Opportunity to work with Microsoft’s Global Alliance Partner of the Year, with ongoing development and training (minimum 80 hours per year).Real-time access to technical resources and a dedicated career advisor.Inclusive, diverse culture focused on learning and growth.Find out more about employee benefits and our Inclusion and Diversity page.Job Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Research, Analyst, and Information TechnologyIndustries: IT Services and IT ..... full job details .....