Fulfilment Manager

Fulfilment Manager £42,750 - £46,500 per year Fixed term until end of February 2027, full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves We''re looking for a Fulfilment Manager to join us on a fixed-term contract until the end of February 2027. This is an exciting opportunity to play a key role in how we support our fundraisers, supporters and people affected by prostate cancer, ensuring the smooth delivery of fulfilment services across the charity. You''ll manage our relationship with an external fulfilment partner, making sure services are delivered efficiently, cost-effectively and in line with agreed standards. You''ll join us at a pivotal time as we begin working with a new supplier. Working closely with colleagues across fundraising, supporter care, health information, digital and customer operations, you''ll lead on supplier performance, service improvements and process optimisation. Using data and insight, you''ll identify opportunities to enhance the supporter experience, protect income and help ensure our fulfilment service continues to meet the changing needs of the charity. Alongside leading our fulfilment service, you''ll manage and develop our ecommerce function. From stock forecasting and product development to supplier management and shop performance, you''ll ensure our online shop delivers a great customer experience, supports fundraising objectives and continues to grow its reach and impact. ..... full job details .....