FTC - Service Delivery Accounts Assistant

Service Delivery Accounts Assistant needed to cover a year''s FTC starting in April, this position is paying an annual salary of 27,000. Working hours are Monday to Friday 9am - 5:30pm. Duties:Ensuring all contracted work is being delivered to client expectations and within agreedSupporting the planning team to ensure all work is scheduled in line with KPIsProblem solving - to include customer complaints and delivery issues.Ensuring records are kept up to date with progressLiaising with Sales Account Manager on any upselling/cross selling opportunities and remedial worksEnsure line manager is up to date with any issues which may affect customer relationshipsNurture good relationships with customers and colleagues Benefits:28 Days Holiday inc Bank HolidaysPension SchemeExtensive TrainingReferral Scheme Experience required:Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasksPC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website. ..... full job details .....