FTA Officer

The FTA Officer will play a key role in managing and reconciling financial transactions within the property department of a not-for-profit organisation. This position is based in York and offers the opportunity to make a meaningful impact while working in a structured and supportive environment.Client DetailsThis not-for-profit organisation operates within the property sector and is known for its commitment to delivering high-quality services to its community. As a medium-sized organisation, it values professional expertise and focuses on fostering a collaborative and efficient working environment.DescriptionManage, monitor, and recover outstanding debts from former tenants, including rent arrears, service charges, and repair costs.Negotiate affordable repayment plans and take appropriate action (including legal proceedings) to maximise income recovery.Trace former residents and maintain regular communication to pursue outstanding balances effectivelyWork collaboratively with housing officers, advisors, and external agencies to support residents and improve debt recovery outcomes.Provide customer-focused support by advising on debt, signposting to services, and handling sensitive cases with professionalism and empathy.Maintain accurate records, manage data systems, and prepare cases for legal action in line with policies and regulations.ProfileA successful FTA Officer should have:A strong background in financial management, particularly within the property or not-for-profit ..... full job details .....