Frontline Technical Support Engineer

Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.**Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.**Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.**Frontline Technical Support Engineer (Shifts)**

**Location:** Swindon, Wiltshire

**Team:** Service Operations

**Schedule:** Shift patterns

**Salary:** Competitive + 20% Shift Allowance + 5% Annual Bonus

**Be the heartbeat of IT operations.**

Join a high-impact team where your decisions matter and every minute counts. As a Frontline Technical Support Engineer, you''ll be the first responder when systems blink, alerts fire, or incidents arise. Whether you''re diving into logs, restoring services, or preventing outages before they happen - you''re not just supporting tech, you''re keeping businesses running.

**What you’ll do*** Take immediate action on system alerts and support tickets to minimise downtime* Implement system changes safely within strict change controls* Lead or support Major Incident Management - including incident coordination and comms* Investigate root causes, spot trends, and recommend service improvements* Keep accurate records and audit trails using ticketing tools* Proactively monitor system health and performanceShare knowledge and help upskill your team

**What you’ll bring****Must-haves:*** A problem-solver''s mindset with a strong sense of ownership* Proficiency in **SQL** (complex queries)

and/or **Unix** (command-line competence)* Strong communication and client relationship skills* Fluent in English with solid Microsoft Office skills**Nice-to-haves:*** Experience with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix* A degree in Computer Science or a related field**You’ll thrive if you are...*** Methodical and detail-driven* Calm and adaptable under pressure* A clear communicator and team collaborator* Naturally curious and proactive in preventing issues* 25 days holiday and opportunities for hybrid working* Income protection, life insurance, and 6% employer pension contribution* Annual **bonus**, gym allowance, and comprehensive travel cover* Access to digital learning, volunteering days, and social events* Employee discounts and robust wellbeing support**About Edenred PayTech**A subsidiary of the Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated e-money institution. We power payment services for big names like Monese, Tide, Sainsbury’s, and TUI - supporting the future of fintech, retail, and corporate benefits.**Apply now and Vibe with Us!**We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with ..... full job details .....