https://jobs.co.uk/job/front-office-systems-manager-ticketing-systems-gattaca--fff65c4a-37e7-47f9-8f08-24226d5de930 RSS feed for Front Office Systems Manager (Ticketing Systems) at Gattaca. en-gb Sun, 27 Sep 2026 19:25:51 GMT https://jobs.co.uk/job/front-office-systems-manager-ticketing-systems-gattaca--fff65c4a-37e7-47f9-8f08-24226d5de930 https://jobs.co.uk/job/front-office-systems-manager-ticketing-systems-gattaca--fff65c4a-37e7-47f9-8f08-24226d5de930 Sat, 26 Sep 2026 23:00:00 GMT Location: Redhill | Salary: £75000 - £80000/annum | Type: Permanent | Overview We are seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operation... Permanent