Front Office Supervisor

Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. We''re looking for a Front Office Supervisor on a 32 hour contract to join the Front Office team at the Runnymede Hotel The Front Office Supervisor acts as the "on shift" operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. In this role, you''ll anticipate guest needs, resolves challenges calmly, and maintains smooth communication across departments. Key responsibilities include: Act as the on-shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly. Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach. Ensure adherence to HandS regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed. Monitor ..... full job details .....