Front Office Staff

Job Description – Front Office Staff

We are seeking a professional, customer-focused and organised Front Office Staff member to join a hotel business in Southampton.

The ideal candidate will have previous front office, reception or hospitality experience, with excellent communication skills and a friendly, professional approach. The role will involve supporting guests throughout their stay and ensuring a high standard of customer service.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage check-in and check-out procedures efficiently.
• Handle guest enquiries, requests and complaints promptly.
• Manage telephone calls, emails and general reception enquiries.
• Process bookings, payments and guest information accurately.
• Coordinate with housekeeping, maintenance and other hotel departments.
• Maintain accurate reception records and daily reports.
• Assist guests with local information, directions and hotel services.
• Follow hotel policies, health & safety and customer service standards.
• Support the smooth day-to-day operation of the front desk.
• Maintain a professional, clean and welcoming reception area.

Candidate Requirements

• Previous front office, reception or hotel/hospitality experience preferred.
• Excellent communication and customer service skills.
• Professional, friendly and well-presented manner.
• Good organisational and administrative skills.
• Confident using computers, booking systems and Microsoft Office.
• Able to remain calm and professional under pressure.
• Flexible to work shifts, weekends and public holidays.
• Reliable, proactive and able to work as part of a team.
• Full UK driving licence is required.
• Must currently be based in the UK, preferably near Southampton, or be willing to relocate.

What We Offer

• Competitive salary depending on experience.
• Permanent opportunity within a growing hotel business.
• Training and development opportunities.
• Relocation support may be considered.
• Skilled Worker visa sponsorship may be available for an exceptional candidate who meets the relevant requirements.

How to Apply

Please apply with your current CV, highlighting your experience. Please confirm your current location, availability and salary expectations.

We are an equal-opportunities employer and welcome applications from all suitably qualified candidates.