Front Office Manager

Front Office Manager - 4-Star Hotel - Birmingham | £35,000Are you an experienced Reception Manager or Front Office Manager ready to take the next step in your hospitality career? Join a prestigious 4-star hotel in Birmingham and lead a vibrant front-of-house team where your skills and leadership will make a real impact.________________________________________Why You''ll Love This Role:??

Lead with Purpose

- Take ownership of a busy Front Office operation, ensuring a smooth and welcoming experience for every guest.??

Develop Your Caree r - Build on your leadership skills in a supportive, high-performing environment.??

Collaborative Culture

- Work hand-in-hand with other departments to drive performance and guest satisfaction.??

Dynamic Operations

- Oversee both Reception and Night teams, ensuring a consistent and efficient service across all shifts.________________________________________What You''ll Be Doing:* Managing day-to-day front office operations

(Reception and Nights) .* Leading, mentoring, and developing a motivated team.* Creating rotas, setting team objectives, and tracking KPIs.* Working cross-departmentally to maximise occupancy and promote hotel services.* Resolving guest and staff issues confidently and professionally.* Ensuring staff are well-informed about hotel offerings and local attractions.________________________________________What We''re Looking For:*

Proven experience as a Front Office Manager in a 4-star hotel ideally part of a Hotel Group.*

Strong leadership and team management skills.* Calm under pressure, with a hands-on approach.*

Opera PMS experience is essential.* Flexible with working hours - early and late shifts, 5 out of 7 days.* Detail-oriented, professional, and passionate about hospitality.________________________________________Why Join Us?This is more than just a management job - it''s a chance to lead from the front, influence the guest journey, and grow your career in a well-regarded, corporate-focused hotel environment.

A Few Essentials* Must be UK-based or have settled status - we can''t offer visa sponsorship.* You''ll need previous experience in high-volume or quality hospitality settings.Apply now and take the next step in your hospitality ..... full job details .....