Front Office Manager

Front Office Manager - LondonHospitality Guest Experience Team LeadershipWe''re looking for a passionate and driven Front Office Manager to lead a dynamic front desk team at a vibrant and exceptionally busy venue in London. Reporting to the General Manager, you''ll ensure smooth operations and deliver exceptional guest experiences.Key Responsibilities:Lead and motivate the front desk teamEnsure seamless guest journeys and high satisfactionHandle guest feedback and resolve issues professionallyDrive upselling strategies and monitor performancePromote self-check-in systems and staff trainingCollaborate across departments for smooth operationsHours 9-5 with one weekend in 4What We''re Looking For:Proven front desk experience within a Hostel or very large hotelIdeally suited for a Duty Manager looking for the next stepStrong leadership and communication skillsGuest-focused with a problem-solving mindsetFamiliarity with self-check-in tech is a plusData-driven and performance-orientedWe are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We''re committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy. ..... full job details .....