Negotiable
Job Ref:
AM14759
Branch:
Doubletree by Hilton Coventry
Location:
Doubletree by Hilton Coventry, Coventry
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Full Time
Hours per week:
40
Posted date:
07/09/2025
Closing date:
09/10/2025
Would you like to work for a company that gives you:£250, up to £1000 cash incentives when referring a friend to come and join our team - TandCs applyLong service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.Rewards your hard work by offering you the below team benefits when you join us:Meals provided whilst on shiftSales incentives and initiative rewardsDiscounted / Free use of leisure facilities
Hotel specificFree Car Parking
Hotel specificStays in our hotels at discounted prices
orEven free stays in our hotels as one of our rewards and recognition incentives,Opportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships
TandCs applyAnnual Holidays entitlements inclusive of Bank HolidaysOpportunity to buy additional holiday entitlementsPension enrolmentDoes the below sound like you?Passionate and willingness to learnPositive attitude and someone who makes our guests smileGenuinely friendly and caringExperience of managing people and developing peoplePrevious experience of managing a department and Profit and Loss accountExcellent leadership, interpersonal and communication skillsAbility to work morning, afternoon/evening, and weekendsDeliver exceptional customer experiences all the timeFront Office supervisory experience in the hotel, leisure, and/or retail sectorHigh level of commercial awareness and sales capabilitiesFamiliar with Property Management Systems On QHave branded hotel experience, who has rooms and FandB experienceIs the Front Office Manager role for you for you, do you have you the skill set and experience to take on this role? T hen whats stopping you?Klarent Hospitality are recruiting for a Front Office ManagerWe offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.The Role:Oversee the entire Front Office operation to maintain high standardsEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand''s loyalty schemeMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMonitor staffing levels to meet cover business demandsManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamLocated in the heart of England, just off the M6, you''ll find our DoubleTree by Hilton Coventry hotel. Newly refurbished and welcoming, this modern hotel is a top choice for business travellers, convention attendees and families. Savor our signature, warm chocolate chip cookie and enjoy the various amenities designed for a comfortable stay.Unwind in a spacious guest room with complimentary WiFi access, an LCD TV, tea and coffee making facilities and 24-hour room service. Upgrade to a deluxe room to enjoy extra perks including fluffy bathrobes, slippers, Nespresso coffee machine and a one-hour extended check out. Opt for a suite with more space, premium bathroom amenities, late check-out and mineral waters awaiting your arrival. Ask our friendly team about the accessible and connecting rooms.Relax at our LivingWell Spa with a personalized beauty treatment, aqua class, steam or leisurely lap swim. Business meetings for all sizes are easy to plan and manage with our refreshed conference space for up to 600 guests and available on-site parking. Stop by The Larder Bar for your morning Starbucks coffee, a business lunch or a late night drink. Sit a while at our on-site restaurant, The Larder, serving British cuisine with a contemporary twist. Experience post-war charm enhanced with retro-styling of a country house ..... full job details .....