Front Office Manager

Citadines Holborn-Covent Garden is seeking a confident

Front Office Manager

to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.You will report to the Assistant Residence Manager, supporting towardsproviding our guests with memorable experiencesof the city.As our Front Office Manager , you will be responsible for:Managing the day-to-day work of the Front Office Team, from customer service to administrationEnsuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etcTaking initiative in accommodating the customers needs in a resourceful mannerUndertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligationsEnsuring questions are answered and complaints are managed, seeking advice from senior management as necessaryEnsuring best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improvedTo be successful in the role of Front Office Manager , we require:Previous supervisory or managerial experience in a similar roleExcellent guest engagements skillsAbility to bring the guest experience to life throughout the hotelWillingness to learn and work with IT systems quicklyAbility to lead and develop teamsA good command of English is essential, a second language is advantageousThis is your opportunity to be part of our team as a Front Office Manager . We focus on your professional and personal development, and we offer:Genuine career opportunities within our businessValuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunitiesA travel allowance for every day you work to contribute to your commuting costA PERKBOX subscription with benefits, retail discounts and savings available from your first dayEmployee Assistance ProgrammeRefer a Friend bonusEmployee Recognition Awards Ceremony and company team partiesOnce you pass your probation, a special staff rate when staying in our European propertiesStaff incentives when you and your team perform(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingAbout UsCitadines is a brand of The Ascott Limited.At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott''s award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.Trading as: Citadines by The Ascott ..... full job details .....