Front Office Manager

Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.The Eastside Rooms is a unique environment that combines the innovation of the future with Birminghams iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. Were all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.What is in it for you?We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore whats possible for the role.As part of the Eastside team, you will have access to an excellent suite of benefits that includeHotel discounts portfolio wide

staff rates and up to 50% discount on food and beverage and spaSubsidised meals on dutyPaid breaksFinancial contribution towards childcare from day 1 of employmentAnnual wellbeing allowance of up to £350 from your second year of employmentA minimum of 33 days holidayWagestream

stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.24/7 access to our employee assistance programmeCompany sick pay - giving you piece of mind when you need it the mostAnnual reviews for salary and employee benefitsFestive salary enhancementsBoomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenuesA genuine commitment to your personal and professional growth through our excellent Learning and Development offeringsRegular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platformA day in the life ofAs Front Office Manager you will lead the Front Office operation, with flexibility to support and supervise other hotel operational areas including food and beverage as required, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. you will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.What do we need from you?Proven leadership and team management experience.Exceptional interpersonal and communication skills.Strong knowledge of front office operations and hotel systems.Proactive problem-solving abilities with a guest-first mindset.Attention to detail and commitment to high service standards.Ability to multitask and adapt to dynamic operational requirements.Knowledge of the Marriott Bonvoy program and local area attractions.Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaitsAt Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.The Eastside Rooms is a unique environment that combines the innovation of the future with Birminghams iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. Were all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.Aloft Birmingham Eastside and TheEastside Rooms is a Disability Confident ..... full job details .....