Front of House/Reception Manager

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We''re looking for a Spa and Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we''d love to hear from you!The Role:Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operationTeam Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvementCustomer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectivelyVIP and Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experienceInterdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service deliveryPerformance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team membersStaff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are metFacility Maintenance: Ensure that the spa''s public spaces are well-maintained, tidy, and spotless at all timesFood and Beverage ..... full job details .....