Front Of House Supervisor

Front of House Supervisor

Are you a great fit as a Front of House Supervisor? This spectacular venue caters for a range of artists, schools, weddings, wakes, and a variety of receptions and events. This is a great opportunity for someone looking to break into the events and venue management industry.

• Salary: £30,033 per annum
• Hours: 40 hours per week
• Location: Ilford, Essex

The Front of House Supervisor Job Overview:

• Operate the venue efficiently, professionally, and positively, managing staff, hirers, functions, and events.
• Liaise with hirers and contractors using excellent communication skills, a friendly approach, and a keen eye for detail.
• Prepare rooms for use, reset them after events, and ensure the integrity of the building and its fixtures are maintained.
• Act as a keyholder and the emergency out-of-hours contact for the venue.
• Deputise for the Operations Manager and Venues Manager as needed.
• Take responsibility for maintaining high levels of customer service during public open days, events, and private functions.
• Oversee purchasing of cleaning materials, stationery, and items required for hires/events, with an awareness of relevant budgets.

As Front of House Supervisor, Your Key Responsibilities Will Be:

• Guest Experience: Ensure all visitors are welcomed professionally and provided with excellent service.
• Team Management: Supervise front-of-house staff, provide training, and manage rotas and shift cover.
• Room Reservations: Oversee booking systems, ensuring accuracy and smooth scheduling.
• Event Coordination: Support the delivery of weddings, wakes, and corporate functions.
• Budget & Reporting: Assist in monitoring expenses and contributing to operational reports.
• Process Improvement: Help implement best practices to enhance service delivery.

As Front of House Supervisor, You Need to Have:

• Experience managing a small team.
• Previous operational experience within a venue setting.
• Strong background in customer service.
• Ability to manage the upkeep and maintenance of a heritage or public building.
• Professional, positive, and efficient leadership style.
• Smart, clean, and professional personal appearance.
• PC literate and confident using IT systems.

The Front of House Supervisor Role Benefits Include:

• Flexble working
• Working in a fantasic location
• Great transport links
• A dynamic team
• Fun environment

Please note:

The Front of House Supervisor role involves flexible working, including evenings, early mornings, weekends, and bank holidays, in line with operational requirements. The venue operates seven days a week.

The ideal candidate will be bubbly, confident, and comfortable working irregular hours to support a wide range of events and functions.

Background Checks:

All job offers are subject to standard background checks. These include verifying your employment history (last 5 years), proof of right to work, address verification, a credit check, and, where permitted, a criminal record check. Please ensure the information you provide is accurate, as it will be used during this process.