Front of House Supervisor

Front of House (FOH) SupervisorSalary: 32,000 - 42,000 Contract Type: Permanent Working Pattern: Full Time (40 hours per week, Monday to Friday with flexibility required)Our client, a leading organisation in the financial services sector, is seeking a dynamic and dedicated Front of House (FOH) Supervisor to join their team. This is an exciting opportunity to play a pivotal role in delivering outstanding service and ensuring a seamless visitor experience within a prestigious environment.Key Responsibilities:As the Front of House Supervisor, you will be at the forefront of client and visitor care. Your responsibilities will include:Ensuring all visitors experience service excellence, with a warm and courteous welcome provided by Guest Services Ambassadors.Collecting customer feedback continuously and addressing any concerns to ensure resolution.Acting as a liaison between clients and hosts, providing accurate local area knowledge.Proactively managing enquiries, requests, or complaints through various communication channels.Leading the team by promoting a culture of service excellence and recognising outstanding performance.Strategically planning team rotas according to VIP events and meetings, ensuring optimal staffing levels.Conducting audits to maintain the highest standards of tidiness and cleanliness in reception areas.Supporting the development of Guest Services team members, fostering their growth as customer service professionals.Person Specification/Requirements:To ..... full job details .....