Front of House Reception Manager VA2360

Overview

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Front of House Reception Manager VA2360

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Anabas .Anabas Welcome is specialised in high-end reception and concierge services, the premium front of house division of Anabas. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.Responsibilities

Lead by example – process all guests in a polite and courteous and professional manner and ensure personal presentation is to a high standard always. Demonstrate an understanding of 5 star and VIP guest service. Suggest and implement new ideas to continually improve guest experience.Oversee the reception team, managing rotas, training and shifts to ensure optimal coverage and a high performing team.Document and implement any changes to protocols and ensuring all team members are fully briefed on these amendments.Oversee the operation of a busy reception area, manage enquiries, and ensure all requests are logged, actioned, and closed efficiently.Create and manage comprehensive documentation of processes to facilitate training, compliance, and continuous improvement.Support and develop the team to build upon the service provided for client and visitorQualifications

At least 2 years experience working as a reception manager in a corporate environment.Ability to provide consistent 5 star customer service.Ability to confidently lead a team and meet client expectations.Must have worked with various visitor and space management systems.Effective communication skills.The ability to work in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks.Job Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Facilities ServicesBenefits

28 days holiday per year inc. Bank Holidays.Employee Assistance Programme.Eyecare Vouchers.Perkbox offers.Recommend a friend scheme.Training and development ..... full job details .....