Front of House Manager

Position:

Front Office Manager - Branded 4-Star PropertyLocation:

Derby, East MidlandsSalary:

Circa £35,000 per annum plus bonus up to 10% of salary

We are currently seeking an

experienced Front Office Manager

to lead the Front Office department at our well-established

4-star branded hotel . With over 100 guest rooms and extensive meeting and event facilities, this is a fast-paced, guest-focused environment where operational excellence and service delivery are paramount.

As part of a recognised brand within the hospitality sector, our hotel prides itself on delivering a consistently high standard of guest service and operational efficiency and will need a confident leader with

a proven background in similar-sized operations

and a passion for hospitality excellence.

Key Responsibilities:*

Lead the day-to-day operations

of the Front Office, including Reception and Night Teams* Ensure brand standards and service expectations are consistently met or exceeded* Motivate, train and develop a high-performing front-of-house team* Effectively manage departmental rotas, KPIs, and team performance* Work cross-functionally with Housekeeping, Revenue and FandB to

optimise guest experience and maximise occupancy* Act as a key point of contact for guest feedback, escalations, and VIP services* Maintain up-to-date knowledge of local area and hotel services to support guest enquiries

Candidate Profile:* Prior experience as a Front Office Manager or Assistant Manager in a 4-star branded hotel environment*

Strong PMS knowledge (e.g., Opera or similar)* Proven ability to lead teams in high-volume, high-pressure environments* Exceptional guest service ethos and commitment to quality* Confident decision-maker with excellent interpersonal and communication skills* Flexible to work a variety of shifts including weekends, early mornings, and evenings

You must be based in the UK or hold settled status. Sponsorship is not available.

Join a hotel where your leadership matters - and where every guest experience begins with ..... full job details .....