Front Of House Manager

Front of House Manager ( incl Reception and Guest services)

Salary: up to 43K

Location: Bristol

Benefits: Excellent package + career progression

Mainly daytime shifts

We are delighted to be partnering with a growing and dynamic hospitality group to recruit a confident and people-focused Front of House manager. This is an exciting opportunity to take the lead in shaping the guest experience within a busy, customer-driven hotel environment.

As the face of the hotel, you will play a pivotal role in creating a welcoming, vibrant atmosphere while leading and developing a diverse front-of-house team. If you are passionate about hospitality and thrive in a fast-paced setting, this role offers the perfect platform to showcase your leadership and service excellence.

The Role

As the Manager, you will oversee the day-to-day operation of Reception, ensuring every guest receives a warm, professional, and memorable welcome. You will lead from the frontandmdash;setting the tone for exceptional service, driving team performance, and ensuring operational efficiency.

Key responsibilities include:

• Delivering outstanding guest service and creating exceptional first impressions
• Leading, recruiting, training, and developing a high-performing reception team
• Managing rotas to ensure optimal staffing levels in line with business needs and budgets
• Promoting hotel facilities and driving revenue through effective upselling
• Providing guests with local knowledge and tailored recommendations
• Maintaining a positive, energetic, and guest-focused environment at all times

About You

We are seeking a motivated and adaptable hospitality professional with a proven background in hotel reception management.

You will bring:

• Previous experience in a supervisory or management role within hotel reception
• Strong leadership skills with the ability to bring together and inspire diverse teams
• A calm, solutions-focused approach, with the ability to perform under pressure
• Excellent communication and interpersonal skills
• A genuine passion for delivering exceptional guest experiences
• High levels of organisation, professionalism, and attention to detail

The Opportunity

This is a fantastic opportunity to join an expanding business that truly values its people and offers clear pathways for career development.

In return, you will receive:

• Competitive salary (negotiable depending on experience)
• 28 days annual leave, increasing to 33 days with service
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeship opportunities
• Access to bespoke training and development programmes

If you are a passionate hospitality leader who thrives on delivering exceptional service and building high-performing teams, we would love to hear from you.

Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race,