Front of House Manager

Lusitânia Restaurant, a proud ambassador of Portuguese gastronomy in London, is looking for an experienced and motivated Head of Front of House to lead our service team and ensure a top-quality experience for our guests.. .

Location:. . London, United Kingdom. .

Employment Type:. . Full-time | On-site. . ?. 1. Guest Experience Management. Greet and interact with guests to ensure satisfaction.. Resolve customer complaints or service issues.. Maintain ambiance (lighting, music, cleanliness, table settings).. . 2. Staff Supervision and Scheduling. Hire, train, and manage FOH staff (servers, hosts, bartenders).. Create and manage staff rotas/schedules.. Conduct team briefings and performance reviews.. Ensure staff follow dress codes and service standards.. . 3. Operations Oversight. Monitor reservations and seating plans.. Manage waitlists, table turnover, and walk-ins efficiently.. Ensure cleanliness and readiness of dining areas and restrooms.. . 4. Sales and Service Efficiency. Encourage upselling and ensure consistent service quality.. Monitor tips, check accuracy of orders, and maintain POS systems.. Handle cash-outs and end-of-day reconciliations (if applicable).. . 5. Health, Safety and Compliance. Enforce health and safety regulations (e.g., food hygiene, fire safety).. Conduct regular checks and address hazards or non-compliance.. Ensure accessibility and adherence to guest safety protocols.. . 6. Collaboration with Back of House. Coordinate with kitchen staff to manage food running and wait times.. Communicate special requests, allergies, or large group needs.. Support smooth handoffs between service and kitchen.. Key Skills Required. Strong interpersonal and conflict-resolution skills. Leadership and team motivation. Organizational skills (scheduling, inventory, shift planning). Calm under pressure and adaptable to busy environments. Financial awareness (budgets, sales targets, margins). Success Indicators. High guest satisfaction and repeat business. Low staff turnover and strong team morale. Efficient table turnover with minimal wait times. Smooth service even during peak hours. Positive reviews and minimal complaintsExperience:

RequiredLanguages:

English – AdvancedEmployment:

Full-timeSalary:

£13.5 – £14.5 hourly

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