Front of House Lead

Front of House LeadLocation: LondonSalary: 58,000 - 70,000 Contract Type: Permanent Working Pattern: Full TimeOur client is seeking a dynamic and passionate Front of House Manager to elevate their guest experience and lead a talented team. This role is perfect for an individual who thrives in a fast-paced environment and has a proven track record in people leadership and customer service excellence.What This Job Involves:As the Front of House Manager, you will be the heartbeat of the organisation''s guest services. Your responsibilities will include:Operational Management:- Ensure seamless coverage of all reception and guest-facing duties across the Front of House operation, including main building reception and the Guest Services Hub. - Strategically manage team rotas to align with VIP events and critical business activities. - Maintain impeccable standards in meeting rooms and guest areas, ensuring readiness at all times. - Oversee the effective use of visitor-facing technology to guarantee smooth service delivery. Customer Focus and Service Excellence:- Provide every visitor with a warm, courteous, and prompt welcome throughout their journey. - Proactively address enquiries, requests, or complaints in a professional manner, ensuring swift resolutions. - Gather and act on customer feedback to continuously improve service quality. - Equip FOH colleagues with accurate local area knowledge to enhance guest interaction and satisfaction. Standards, Controls and Continuous ..... full job details .....