Front of House and Member Experience Manager

Front of House and Member Experience Manager Location: Bristol Salary: £27,000-£30,000 Contract: Permanent, Full Time Start: ASAP We re looking for a polished, personable and highly organised Front of House and Member Experience Manager to become the welcoming face of a premium workspace and Members'' environment in Bristol. This is a customer-facing position focused on handling a busy reception desk and delivering an exceptional experience for members, clients and guests. You ll be the first person people meet, so your ability to create a warm, professional welcome will be just as important as your organisational skills. Alongside front-of-house responsibilities, you ll help ensure the building operates smoothly, looks immaculate and consistently reflects the quality of the brand. What you ll be doing Provide a warm and professional welcome to members, clients and visitors. Manage the reception area and act as the main point of contact throughout the day. Build positive relationships with regular building users. Answer calls, manage emails and respond promptly to day-to-day enquiries. Coordinate visitor access, deliveries and meeting-room bookings. Prepare meeting rooms and shared spaces ahead of bookings and events. Conduct regular building walks and identify any presentation or operational issues. Ensure reception, communal areas and member spaces remain immaculate. Coordinate cleaning, maintenance and other building-service providers. Report faults ..... full job details .....