Front Desk Support Analyst

Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling? We re recruiting a Front Desk Product Support Analyst a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you love learning new software, enjoy variety in your day, and want to be at the heart of an innovative, tech-driven environment, this could be your next big move. In this role, you ll be the first point of contact for our customers making sure every interaction runs smoothly and leaves a positive impression. You ll follow up with users after system rollouts to ensure they feel supported, confident, and satisfied. Working closely with our Scientific Product Consultants, you ll help bring new systems to life from preparing documentation and coordinating logistics to providing hands-on support during rollouts. You ll be responsible for configuring software, setting up user accounts, managing permissions, and fine-tuning workflows. When issues pop up, you ll log and triage them quickly, troubleshoot where you can, and escalate anything complex to our specialist teams. You ll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process. We are looking for experience in a customer support, ..... full job details .....