Friendship Coordinator

Age UK''s Telephone Friendship Service is recruiting for Friendship Coordinators to join our growing team! Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK''s National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home. As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner. Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you''ll need to be comfortable spending a lot of time on the phone and communicating by email. You''ll also need to be passionate about supporting older people and have a good understanding of older people''s needs. This role offers hybrid working between home and our offices in either Blackpool in Lancashire or Ashburton in Devon (a robust home broadband connection is essential). This means you would be expected to attend office a minimum of once every 3 months, although this can be more if you prefer. You may ..... full job details .....