FreshService Engineer

ITSM Engineer - Freshservice3 Month Contract | Hybrid | London, Leeds or Manchester | £400 p/d Outside IR35I''m currently working with a leading UK media and entertainment organisation who are looking for an experienced ITSM Engineer to join their Group Technology function on an initial 3-month contract.The role sits within their Service Integration andamp; Management (SIAM) team, supporting a complex technology environment and helping to continuously improve the organisation''s IT Service Management platform.You''ll be working closely with the ITSM Product Manager, taking ownership of the administration, optimisation and continuous improvement of a Freshservice ITSM/ESM environment.This is a hands-on role where you''ll be responsible for keeping the platform stable and scalable, whilst also identifying opportunities to improve processes, introduce automation and enhance the overall user experience.Key responsibilities will include:Administration and configuration of the Freshservice platformManaging multiple workspaces, roles and accessDesigning and maintaining workflows and automationsAdministration and optimisation of the CMDBMaintaining data integrity and relationships between systemsSupporting integrations with other technology platformsWorking with APIs, connectors and Scripting where requiredIdentifying opportunities to automate manual processesSupporting the introduction of AI capabilities to reduce demand on support teamsBuilding dashboards, reports and monitoring ..... full job details .....