Freshservice Administrator

Freshservice Administrator £550/day, Outside IR35, 6 Month Contract, London (Hybrid) Well-established, fast-growing real estate client is looking for a Freshservice Administrator to take their Enterprise Service Management platform to the next level. The platform supports Technology, Facilities, Finance, HR and Operations, so you''ll be shaping how the whole business gets things done. What you''ll be doing: Configuring forms, workflows, service catalogues and permissions Building automations that cut out manual effort Supporting integrations with Salesforce, Microsoft Teams and Azure AD Creating dashboards and service management reporting Driving self-service, knowledge management and Freddy AI Working with stakeholders to deliver a roadmap of improvements What you''ll need: Proven hands-on Freshservice administration experienceStrong workflow automation and integration skillsGood ITIL and service management knowledgeExperience rolling out ITSM beyond IT (HR, Facilities, Finance) Confidence working with technical and non-technical stakeholders Central London, hybrid (4 days onsite) £550 per day, Outside IR35 6 ..... full job details .....