French-Speaking Technical Support Specialist

French-Speaking Technical Support SpecialistLocation: Newark-on-Trent (Hybrid / Remote)Salary: 13,600- 20,400 (Depending on hours per week) Job Type: Part-time, permanent (20-30 hours per week, including weekend shifts)Hours: 20-30 hours per week - rotational shifts between 05:30-22:00, Monday-SundayAre you fluent in French and looking for a flexible part-time opportunity in a dynamic and supportive environment?Join our client''s friendly team as a French-Speaking Technical Support Specialist, where you''ll provide outstanding 1st line technical support to clients in both French and English.This part-time role offers structured training, excellent development opportunities, and the flexibility of hybrid or remote working.Key Responsibilities for the role of French-Speaking Technical Support SpecialistProvide 1st line technical support to key clients in both French and EnglishLog and manage incidents using CRM and ticketing systemsDiagnose and troubleshoot technical issues, offering solutions over the phone or via emailEscalate more complex issues to 2nd line support when requiredDeliver exceptional customer service while meeting SLAs for resolution and response timesMonitor shared mailboxes to ensure all customer queries are addressed promptlyConduct outbound calls to gather feedback and ensure customer satisfactionRequired Skills and Experience for the role of French-Speaking Technical Support SpecialistFluency in both French and English (written and spoken)Strong ..... full job details .....