French Speaking Sales & Customer Service Agent

Sales & Customer Service Agent

Hybrid - Canary Wharf, London (full training in office)
-12.79 per hour + uncapped commission

TeamJobs are delighted to be working with a global travel brand who are looking to expand their dynamic sales team. This is a fantastic opportunity for a fluent French and English speaker with a passion for sales and customer experience to join a high-performing, supportive environment where your results are truly rewarded.

This is a sales-driven role where you''ll be converting inbound enquiries into bookings, understanding customer needs, and confidently recommending tailored holiday packages. You''ll also maximise revenue through upselling and cross-selling, while delivering a seamless and enjoyable customer journey from enquiry through to booking.

What you''ll be doing:

• Converting inbound calls and enquiries into holiday bookings
• Understanding customer needs and recommending tailored travel options
• Maximising revenue through upselling additional services and extended stays
• Managing booking amendments, cancellations and confirmations
• Following up on leads and supporting outbound activity during peak periods
• Supporting customers via live chat and online enquiries
• Maintaining accurate customer records and system updates

What we''re looking for:

• Fluent in French and English (essential)
• Proven experience in a sales or target-driven environment
• Confident communicator with strong relationship-building skills
• Commercially minded with a natural ability to close sales
• Able to thrive in a fast-paced, high-performance team
• Organised with strong attention to detail and multitasking ability
• Experience within travel, hospitality or call centre environments is highly desirable

What''s in it for you?

• Uncapped commission structure with OTE of -3,000 per annum
• Clear progression opportunities into roles such as Senior Agent, Trainer or Team Manager
• Full training provided across systems, sales techniques and customer service
• Hybrid working with a modern Canary Wharf office
• BUPA Life Insurance, Perkbox and corporate discounts
• 20 days holiday + bank holidays, increasing with service
• Regular incentives, prizes and team events

Working hours:

40 hours per week on a rota basis:

• Monday to Friday: 8am - 7pm
• Saturday: 8am - 6pm

COMMP

View Full Details