French speaking Reservations Coordinator

FRENCH SELECTION (FS) French speaking Reservations Coordinator Location: London Salary: Circa £29,000 per annum plus lunch voucher and great benefits Ref: 4313RF1 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4313RF1 The company: A well-established luxury hotel chain with a presence throughout the UK and globally Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations The role: - Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner. - Process, confirm, amend and cancel reservations accurately within the reservation systems. - Provide detailed information to guests regarding hotel services, room availability and rates. - Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience. - Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met. - Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency. - Build positive relationships with guests and internal teams through clear, professional and courteous communication. The candidate: - Fluent in French (written and spoken) essential - Experience working in reservations / hospitality ..... full job details .....