French-speaking Customer Support Specialist

Location: Cambridge (CB5) Duration: 2 - 3 months but could become permanent for the right candidateHours: 9am until 5:00pm (Monday to Friday) with 3 days in the office / 2 days from homeSalary: £32,000 - £34,000 per annum dependent on experienceJob Reference: 36207Polytec are recruiting for a French-speaking Customer Support Specialist to join our Cambridge based client. This is an excellent opportunity for a proactive and customer-focused individual to support clients throughout their onboarding and ongoing customer journey.Responsibilities• Act as the first point of contact for customer enquiries and support requests• Manage customer onboarding and ensure a positive customer experience• Maintain accurate customer records and administration• Coordinate orders, shipments and deliveries• Monitor customer accounts and provide ongoing support• Liaise with internal teams including finance and operations to resolve customer issues• Build and maintain strong customer relationshipsRequirements• Fluent French speaker• Previous experience in customer service, customer support or a similar role• Experience using CRM systems• Strong communication and problem-solving skills• Highly organised with excellent attention to detail• Able to work independently and collaboratively within a teamPlease contact us as soon as possible for more details or apply ..... full job details .....