French-Speaking Customer Support Advisor

Role: French-Speaking Customer Support Analyst

Location: Cambridge (fully office-based)

Offer: -29,000 - -32,000

We are delighted to be working with a well-established business to recruit a French-Speaking Customer Support Analyst. You will use your native French language skills to support customers across phone, email and live chat, resolving queries and providing a high standard of service. You will manage a varied caseload, working closely with internal teams to ensure customers receive timely and effective support.

Key Responsibilities:

• Provide professional customer support in French and English via phone, email and live chat, resolving queries efficiently.
• Process system changes and arrange engineer service appointments.
• Ensure customer information is accurately recorded.
• Provide customers with guidance and escalate more detailed training where appropriate.

The Ideal Candidate:

• Must be a native French speaker and fluent in English.
• Additional Spanish and/or Italian language skills would be beneficial.
• Previous experience in a customer service or support role, ideally involving phone, email and live chat.
• Excellent communication skills with a professional telephone manner and strong customer service focus.
• Logical and methodical approach to problem solving, with excellent attention to detail.
• Comfortable managing a high volume of cases and prioritising workload effectively.

This role would suit a French-speaking candidate who enjoys solving problems, working directly with customers and providing a high standard of service. Previous technical support experience would be beneficial, although strong customer service and logical problem-solving skills are equally important.

Please apply via the advert or contact Megan at Eclectic Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you haven''t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.