French Customer Services

French Customer Services - Lincoln - £27,000 per annum + benefits, on site Monday-FridayReporting to the Customer Services Manager, you will be working as part of the international team for a successful growing manufacturing company. This exciting new Customer Services role requires C1 fluency both in French and English and a great customer focused attitude, ideally with previous similar experience in a B2B environment.Key skills required:Handling incoming telephone calls, resolving queries where possible or directing them to the appropriate team member to ensure prompt allocation and follow-up.Managing incoming emails, enquiries, and related administrative tasks.Collaborating closely with Regional Account Managers to process specific tasks, quotations, and orders.Carrying out proactive activities by upselling and cross-selling, and conducting follow-ups.Reporting and AccountabilityAccurately maintaining and updating the CRM system, including product variants, pricing, customer and contact details, invoice information, repair reports, and rental machine records.Supporting Regional Managers in delivering responsive, professional, and high-quality customer service.Preparing and processing customer quotations and orders with accuracy and efficiency.Investigating and resolving invoicing queries.Preparing and formatting reports and proposals.Coordinating with transport companies to arrange collections and deliveries for the French market.Managing customer returns and repair ..... full job details .....